If you are having problems with the finder recognizing blank media, a DVD or CD then this tip is for you.
The Finder has been giving me this error all day:
This disc could not be used because the disc drive is not supported (Error code 0x80020025)
I finally found a solution, albeit a very strange one. It seems there is a bug in the Finder that is only seen the first time you try to insert blank media, it can be cured by restarting the Finder, either by logging out and back in, or by force restarting the Finder by executing an option-apple-esc and selecting the Finder from the Force Quit Applications window.
The finder will restart and all should be happy once more.
Stroll on over and visit Chris J. Davis
March 1, 2007
There were many people having this problem at the apple forums. The prevelant solution was to do some tom foolery with your preferred language setting in System Prefs and then restart your computer.
I decided that this was silly and just restarted the finder, and BAM no more problem. I see that since I found the solution others have posted on the forums there with the same advice as mine.
Stroll on over and visit Colin D. Devroe
March 1, 2007
I haven’t had this issue, and have only read about it on your site. I wonder how widespread this problem is. Or if your disc was just dirty or something.
Stroll on over and visit Vincent Grouls
March 1, 2007
I too had this problem, with both my CD Rewriters. Thanks for this easy (hopefully temporary) fix, Chris.
Stroll on over and visit Luke Wertz
March 1, 2007
Is this problem limited to 10.4, or has it also been seen in 10.4.1? I know I have had these issues, but I haven’t gotten a chance to download 10.4.1 yet.
Blessings,
Luke
Stroll on over and visit Ellen
March 1, 2007
I have a new PowerBook G4 with version 10.4.1.
I was delighted to be able to easily burn a disk the first time I tried it.
Now it won’t work … I’m getting the error above.
But restarting the computer or forcing the finder to quit does not solve the problem.
Help!
Stroll on over and visit Geoff B
March 1, 2007
Restarting the finder solved this problem for me, on a Powerbook running 10.4.1.
It also solved the annoying problem that calculating the size of the Burn Folder (via the bottom right corner of the Burn Folder window or via Get Info) always showed 0K. After restarting the finder, it told me the real size.
Thanks for the solution!
Stroll on over and visit Tauni
March 1, 2007
I have been receiving a similar error when I try to burn a DVD. The suggested solution did not resolve the problem. My error comes while writing the DVD-R media.
Error is 0x8002006E
I have tried bith drives. When I insert the blank media in the DVD drive it will not mount the blank DVD.
Any Ideas greatly appreciated.
Tauni
Stroll on over and visit Ross
March 1, 2007
This didn’t fix the problem for me
Stroll on over and visit Ari
March 1, 2007
Fixed it for me. Thank you, Chris!
Stroll on over and visit kenn
March 1, 2007
i just had to use this solution for 10.4.7 on a macbook pro!
Stroll on over and visit Carla
March 1, 2007
That’s why I keep the “Quit Finder” option safely in the File menu, just in case I suffer such an odd glitch. Works like a charm. :)
That’s really an odd bug — any word from the Apple kb people about it?
Stroll on over and visit Chris Gray
March 1, 2007
Thanks for this solution! I have a new MacBook Pro with Tiger, and have never burnt a DVD before. The error message (0x8002006E) annoyed me a great deal - especially as it’s called ‘Superdrive’, but then restarting the Finder did indeed solve it, and I’ve had no problems since.
Stroll on over and visit livin.stephen
March 1, 2007
I get an error-code 0x8002006 when trying to burn DVDs. I use a powerbook on 10.4.
Restarting finder, or even the computer itself, did not help.
Neither did patchburn.
( Funny how this happened a month after my 1-yr warranty expired ! )
Stroll on over and visit livin.stephen
March 1, 2007
console log to support my previous request for help (from a few mins ago regarding 0x8002006E while trying to burn a DVD on my Powerbook running 10.4.8)
Finder: Burn started, Fri Dec 8 09:02:51 2006
Finder: Burning to DVD+R media with DAO strategy in MATSHITA DVD-R UJ-845E DMP2 via ATAPI.
Finder: Requested burn speed was 2x, actual burn speed is 2.4x.
Finder: Burn failed, Fri Dec 8 09:03:23 2006
Finder: Burn sense: 3/11/00 Medium Error, Unrecovered read error
Finder: Burn error: 0x8002006E The burn failed because of a medium write error.
Stroll on over and visit samson
November 15, 2007
Worked for me running OSX 10.5 on a Macbook Pro 2.4GHz
This problem has been driving me nuts and I followed the advice on the mac forums and bought new media (even though this only started happening part way through a spindle)
My MacBook Pro will burn CD-R but not DVD-R unless I restart finder
(both cd-r and dvd-r are verbatim)
Stroll on over and visit Bob
December 31, 2007
I experienced the same issue in Leopard (10.5.1) and restarting Finder fixed it. Thanks!
Stroll on over and visit Brendan
March 11, 2008
I had the same problem, and restarting finder worked like a charm
Do you have Parallels? I noticed that, while Parallels was running, the blank media was available in windows, but not in osx. Quitting parallels made the media appear again in the finder, but I got the error you described. Maybe parallels and finder are not getting along?
Stroll on over and visit Edmond
April 10, 2008
Great and simple fix.
Tanx!!!
Stroll on over and visit Mark Wilson
May 19, 2008
Chris - you are a star. Thank you for posting this - force quitting Finder and relaunching worked for me on 10.5.2.
Mark
Stroll on over and visit D. Tobola
May 24, 2008
Thanks for this fix. It worked on Leopard.
I did find that the disc MUST BE REMOVED from the drive before the restart or this solution would not work.